There are changes to the terms and conditions of our delivery service.
Our courier service requires a 24 hour service for perishable items (fresh meat and frozen products), however, this service is unavailable for international items which contains perishable products.
The delivery service we use is Euro Priority Business which is a 2 working day service. Our packaging ensures that meat and frozen products retain their freshness for up to 48 hours. They are tried and tested to last for this amount of time under generic dispatch conditions.
Therefore, any such shipment that we send out from what you order, WILL be sent, BUT at your own risk only. Mullaco.com are not to be held responsible for any delays in delivery or missing articles to these destinations.
Please, only purchase if you accept these conditions.
Bank Holidays – 2018 - 2019
|England and Wales|
|Sr.No||Date||Weekday||Name of Festival|
|1||August – 28||Monday||Summer Bank Holiday|
|2||December - 25||Monday||Christmas Day|
|3||December - 26||Tuesday||Boxing Day|
|4||January – 01||Monday||New Year's Day|
|5||March – 30||Friday||Good Friday Bank Holiday|
|6||April – 02||Monday||Easter Monday Bank Holiday|
|7||May – 07||Monday||Early May bank holiday|
|8||May – 28||Monday||Spring bank holiday|
|9||August – 27||Monday||Summer bank holiday|
|10||December – 25||Tuesday||Christmas Day|
|11||December – 26||Wdnesday||Boxing Day – in lieu of Christmas Day|
You can visit:
Store 35 Oxford Street
Cash And Carry
7 Wellington Street
|Isle of Arran, Cumbrae||KA27-KA28||£5.95||Next Day|
|Inverness||IV1- IV56||£5.95||Next Day|
|Aberdeen||AB10- AB56||£5.95||Next Day|
|Isle (Various)||HS1-HS9||£5.95||Next Day|
|Isle of Jura, Colonsay, Mull, Iona, Tiree, Coll||PA60-PA78||£5.95||Next Day|
|Inverness||PH17-PH26, PH30-PH50||£5.95||Next Day|
|Shetland Islands||ZE1-ZE3||£12.95||2 Day Service|
|Northern Ireland||BT1-BT82||£12.95||2 Day Service|
|Isle of Man||IM1-IM9, IM99||£12.95||2 Day Service|
|Isle of Scilly||TR21-TR25|
No deliveries to PO Box's or BFPO.
|£12.95||2 Day Service|
Next Day Before 10:00am addtional £2.99 per parcel (England, Wales and parts of Scotland, excluding Highlands and Islands)
Saturday delivery additional £13.99 per parcel (England, Wales and parts of Scotland, excluding Highlands and Islands)
We cannot accept any liability for goods that have been sent back to the depot and perished. (i.e. there was no-one at home to receive the order.)There may also be a re-delivery charge of £ 4.99, this is at the discretion of the courier and can only be determined if a re-delivery had to be made by the courier. The courier will only make a maximum of 2 attempts to deliver, after that the goods will be held at the depot for 7 days, and thereafter, returned back to us. In this event upon the goods being in a saleable condition we will deduct the cost of postage and returns-fee of £12 and re-imburse the balance in the method that you paid us.
The customer will be notified by email when the goods have been despatched. If you prefer a specific delivery date then please make a note at the end of the order or call 01924 663399 with your order number and mention your preffered delivery day/date. We use several reputable courier companies, depending on the area where the delivery needs to be made, and for this we will send you a consignment number and a link or contact for you to keep track of the order if you so desire. For Perishable items ordered (Chilled meat, frozen products or fresh fruit & vegetables) it will be the customers responsibility to ensure that someone is available to accept the parcel on the day of delivery. If an attempt was made to deliver and this failed due to nobody present at home, then the customer will be responsible and liable for the loss of goods (due to deterioration in the product), in this respect no claim can be made against Mullaco.com.
|10 am Monday||Tuesday by 5.30pm|
|10 am Tuesday||Wednesday by 5.30pm|
|10 am Wednesday||Thursday 5.30pm|
|10 am Thursday||Friday 5.30pm|
|Friday||No Dispatch on Fridays|
|Friday - Monday 10 am||Next Dispatch on Monday|
|No Deliveries on Saturday* or Sunday||(Delivery on Saturday can be arranged in advance for an addtional £13.99 per parcel - uk mainland only.|
UK - Next Day
NI and Highlands and Islands - 2 Days
Most of Europe - Over 3 days
For dry goods, in most cases, we recycle the cartons we receive from our suppliers. So our packing may look a little “scruffy” but be rest assured we are both being mindful of the environment. We even re-use the pallet shrink-wrap which we get around the pallets if at all possible.
For fresh meat and frozen orders, of if it’s a mixture of both fresh and dry goods, we use a “woolcool”™box.
This is a very robust and ethically sourced temperature controlling packaging form, which maintains the temperature for upto 48 hours. The inner lining is the sheeps wool, and is lined in a plastic film. This can be re-used over and over again in-house. The box is also so strong, that you can use for your own food transportation, when going on a picnic or sending food to friends and families.
In some instances, some frozen products such as pastry products may defrost or begin to soften. If the delivery has been made within the agreed time of 48 hours, then Mullaco.com is not liable for this. The product will still be good, and should be used or frozen immediately.